Status:
Open
Posted Date:
4/11/2022
Due Date:
4/29/2022 05:00 PM
Qualified professional for the City of Claremont (pop. 1,461) Billing & Customer Services Specialist Position. This position performs professional and administrative work in support of the City’s financial activities. Work is performed in accordance with established municipal finance procedures, local ordinances, and NC General Statutes. Candidate must be extremely detail oriented, able to self manage time, and meet all deadlines.
Details:
Title: Customer Services & Billing Specialist
FLSA Status: Non-Exempt
Reports to: Finance Supervisor
Hiring Range : $30,053 - $ 34,320
Updated: April 11, 2022
Summary
Qualified professional for the City of Claremont (pop. 1,461) Billing & Customer Services Specialist Position. This position performs professional and administrative work in support of the City’s financial activities. Work is performed in accordance with established municipal finance procedures, local ordinances, and NC General Statutes. Candidate must be extremely detail oriented, able to self manage time, and meet all deadlines.
Primary Responsibilities
Opens and closes office, in a timely manner, daily in accordance with internal controls.
Collects payments and enters data accurately; collects and posts miscellaneous monies.
Serves as receptionist for City Hall; assists the public with a wide variety of information and City services; answers complaints from citizens, researches problems, and answers to their questions.
Daily post office morning run.Opens and distributes mail; collects a variety of revenues from customers including taxes, recreation fees, etc.
Establishes new customer accounts; establishes, updates and inactivates accounts for multiple temporary development needs; assesses late fees.
Reveiws customer accounts for delinquencies and calls regarding payment. Additional collection process per policy.
Prepares various miscellaneous invoices for mailing.
Accurately executes monthly water & sewer billing. Utilizing billing reports to recognize and actively address issues prior to finalizing invoices. Sends files to the vendor for printing and mailing bills
Coordinates with utility personnel regarding the meter reading functions, the connection and disconnection of services, and various other resident concerns.
Uploads and downloads meter readings; reviews special utilities readings and enters into a computer database, generates billing information, reviews reports, prints edit list and reviews after initial meter readings are loaded; identifies potential misreads and other potential problems; determines which meters require re-reading.
Reviews various reports for no consumption, leaks, late payments, etc. Communicates with utility personnel and customers as needed. Adjust bills for leaks, incorrect meter readings, etc. with approval.
Prepares a variety of fiscal reports involving analyzing, compiling, typing, data entry, reconciling and other fiscal support activities
Reports to Finance Supervisor, in conjunction with Finance Director and City Manager.
Reports to Finance Supervisor, in conjunction with Finance Director and City Manager.
Communicates all issues with Finance Supervisor, Finance Director and/or City Manager.
Performs all immediate functions of the position professionally, efficiently while meeting deadlines, and adhering to policies.
Technical Qualifications
Ability to operate calculator, computer, typewriter, and related office equipment at the desired level of speed and accuracy.
Considerable knowledge of local policy, billing and customer service cycle regarding water systems.
Thorough knowledge of the utility billing software application and the ability to operate hardware to produce accurate, timely bills.
Working knowledge of water meter operations.
Considerable knowledge of the application of office technology. (Excel, Word, Outlook, and Spreadsheets).
Working knowledge of accounting principles and practices.
Skill in collaborative conflict resolution and customer contact.
Ability to deal effectively with the public in a tactful and effective manner.
Ability to communicate effectively in oral and written forms.
Ability to establish and maintain effective working relationships with coworkers, public officials, and customers.
Background check and drug screening required.
Must have a valid N.C. driver’s license.
Other Qualifications
Exhibit great attention to detail and accuracy.
Ability to multitask and manage changing priorities.
Maintain a positive demeanor in team-oriented environment.
Well-developed customer service and communications skills.
Associates Degree preferred. Minimum of 3-5 years of experience working in a professional office environment. Prior accounting experience a plus. Prior money handling experience a must.
Working Conditions
Work is performed primarily in an atmospheric controlled environment without exposure to harmful chemicals, personal danger, or other workplace hazards.
Can be fast paced with multiple distractions in a high traffic area.
Physical Requirements
Must be able to perform the basic life operational skills of kneeling, standing, walking, reaching, talking, hearing and repetitive motion.
Must be able to perform sedentary work exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to move objects.
Must possess the visual ability to prepare and analyze data and figures, work with accounting processes, operate a computer terminal, and do extensive reading.
Job Application
Open until filled, with the first review of applications on April 25, 2022. EEO.
Original source can be found here.
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